Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at masalong@foxmail.com. If your return is accepted, we’ll send you a return shipping address, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will strictly not be accepted.
Return Shipping & Warehouse Destinations
  • United States Orders: American customers can return items to our designated US local warehouse after receiving our official return authorization and address.
  • United Kingdom Orders: UK customers must return items to our authorized UK return location/warehouse as instructed by our support team.
  • European Union (EU) Orders: Customers within the EU (Germany, France, Italy, Spain, etc.) must return items to our designated EU return location/warehouse or follow specific instructions provided by our support team.
  • Other International Orders (Japan, Brazil, Russia, Mexico, etc.): Customers must return items to our original shipping factory address in China or follow specific return logistics discussed with our team.
  • Return Shipping Cost Policy: The buyer is strictly responsible for paying all return shipping fees. All returns must be shipped using a trackable shipping service (with a valid tracking number). We do not provide free prepaid return labels, and original shipping fees are non-refundable.
Crucial Anti-Fraud Conditions
  • Compulsory Inspection Track: Refunds will only be processed after our designated warehouse receives, inspects, and verifies the returned package. If the package is found to be empty, contains a different item, or the product has been used/damaged, the refund request will be permanently rejected.
  • Refused Deliveries & Incorrect Addresses: If a package cannot be delivered due to an incorrect address provided by the buyer, or if the buyer refuses the delivery to avoid return shipping fees, the buyer will be responsible for all return-to-sender logistics costs, which will be deducted from any potential refund.
Damages and issues
Please inspect your order upon reception and contact us immediately (within 48 hours of delivery) if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Clear photo or video evidence of the damaged product and the shipping label is mandatory for verification.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on clearance/sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not based on the item condition. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.